Tips To Grow In Hospitality Industry
The only industry which always goes and not gets affected with any recession is the hotel business. People travel for business or to get pleasure both will go for a high rated and good hotel. The competition in this industry is also very high. To compete with them you will have to follow some important steps.
1. First of all you should know that customer satisfaction is a big satisfaction. If you can satisfy your customer, then not only that customer, but also his/her known persons will get your hotels preference. And if you fail to satisfy him/her, then you will not only lose that customer, but also the customer who already staying in your hotel. In hospitality business customer satisfaction is the end word.
2. Use the internet effectively. Take advantage of the internet. Make regular visit to the internet. Keep learning from your failures and praise yourself and your staff for good responses. Whether you are running a small or a big hotel business or a food and beverage company in Hong Kong it is always important to be in touch with the social media. Promote your hotel business at social networks. Ask your customers to like your hotel page. Share customer’s good experienced pictures. Keep posting the inside images of your hotel.
3. Find your hotel’s unique selling point, such as your location, your extra comfort facilities or anything. Also you should concern about customers’ preferences, their likes-dislikes. Try to get positive response from your customers. It is said that, it is much easier to keep a customer than find for a new customer. Teach your staff to always maintain smile on their faces. Whether they make good or bad behavior with them they should always talk to them politely and keep smiling, to feel the customers special, check this restaurant promotion.
4. Introduce your hotel to the hotel booking apps. It will be very effective if people can get your hotels preference in the hotel booking apps. Be sure that in that app you provide interesting and beautiful pictures of your hotel. And also make the booking process be very easy and hassle free. So that the customers won’t face any problem during booking at your hotel. If the client faces any problem in booking they will go for another hotel. Because the apps include a huge number of options. Also keep your phone line free, the phone number you provide in that website or app. There are certain customers who prefer to book via phone after getting review from the internet. So there should be a person to attain the phone call and who can give the customer all the information, if the customer ask any.